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How aztec888 Handles Your Personal Information

When you open an account with us and fund it through DANA, OVO, or GoPay, you share personal details that we take seriously.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to request deletionClear data retention termsIndonesia-region scope
aztec888 How aztec888 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Request

If you want to review the data we hold, correct an error, or ask us to delete your account record, our support team handles privacy requests directly. Submit your request with your registered phone number or email so we can match it to your account quickly. Response times vary, but we aim to acknowledge every privacy request within two business days.

Live Chat Start a live chat session from your account dashboard. Identify yourself with your registered phone number and state that you are submitting a privacy request.
Email Support Send your privacy query to our support email address listed in the account help section. Include your wallet type — DANA, OVO, or GoPay — so we route it correctly.
Account Help Portal Log into your account and navigate to Account Settings, then select Privacy Request. This path lets you submit data access or deletion requests without leaving the platform.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply SSL encryption to all data in transit between your device and our servers. Account passwords are stored as hashed values — never in plain text. Access to your personal records inside our system is restricted to verified staff roles only, and access logs are kept for audit purposes. If you believe your account has been accessed without your permission, contact support immediately and we will initiate an account freeze while we investigate.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your preferred wallet at checkout. You can clear cookies through your browser settings, though this will end your active session.

Account Security Controls

Login events trigger an OTP to your registered phone. If the OTP is not entered, access is blocked. You can update your registered number from Account Settings after re-verifying your identity.

Data Retention Period

Transaction and account records are retained for as long as required under applicable financial regulations. Once that period ends and your account is closed, we delete personal data from active systems.

How to Request Changes

Submit a written request via live chat or email with your account ID. We will confirm the change or deletion and notify you once it has been processed — usually within five business days.

Common Questions About Your Privacy on aztec888

Here are the questions our account holders ask most often about how their data is handled. If your question is not covered here, reach out through live chat or the account help portal.

We collect your name, phone number, email, and the wallet identifier you use — DANA, OVO, or GoPay. Identity documents may also be requested during the verification step.

We store a reference identifier, not your full wallet credentials. Full wallet access stays with DANA or OVO. We only hold what is needed to match your deposit to your account.

Yes. Submit a deletion request via live chat or email with your registered phone number. We process requests within five business days, subject to any legal retention obligations.

We share data only with payment processors — DANA, OVO, GoPay — strictly for transaction completion. No personal profile is sold, rented, or shared with advertisers.

Session cookies keep you logged in and remember your wallet preference. You can disable them in your browser settings. Doing so will log you out and clear your saved preferences.

Go to Account Settings and select Update Contact. You will need to verify your current number via OTP before the new number is saved and active on your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.